Return & Refund Policy
Last Update on : 08-11-2022.
Our refund and returns policy lasts 7 days. If 7days have passed since your received of products, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, etc cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-refundableitems:
- Gift cards
- Products or Services which are sold in sale or discounted price.
- Downloadable or e products products
- Online Consultancy Fees
- Some health and personal care items which are mentioned in the product description.
- Appointment Booking Fees.
- Professional Consultancy fees once scheduled appointment time is over.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Send It to:
The Wonder Vet
Barabattala, Central Balia, Rajpur Sonarpur, Kolkata, West Bengal 700084
There are certain situations where only partial refunds are granted:
- Appointment is booked but we are unable to fix the schedule then booking fee (not less than rs 19/-)will be deducted.
- Item that has not been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
The Wonder Vet Barabattala, Central Balia, Rajpur Sonarpur, Kolkata, West Bengal 700084.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: physical address mentioned above
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
For any kind of dispute or clarification please contact our Nodal Officer:
Mr. Rupak Das
